If you are associated with an educational institute i.e. a school, college or professional training organization, you would know that it is as much of a business as any other company would be. Like all other corporate entities your goal is also to acquire customers, needless be they are students who will populate your classes. In a world that is slowly transcending to knowledge being the universal currency, it is a noble deal to be involved in. However, you will need students to fill the classes through successful generation of leads. This is where the need to effectively bring to use advanced telephony services like educational organization based IVR service comes to use.
While this simple yet elemental tool is often ignored when you think about lead generation for your college or institute, it is a substantial part of your campus that will bring in students to you.
We understand that you may have the fully equipped set-up at your campus head-quarters, with well-trained agents who are on call, round the clock in changing shifts. But what if the single customer support number your potential customers call in gets busy? The caller might never try back again after one failed attempt to connect to your institute or school! Moreover, it may even attribute a bad rep to your institute by making it seem smaller than it should be or ill equipped!
We have developed a specialized IVR (Interactive Voice Response) system especially for the educational institutions. Our educational institute based IVR service provider is a telephony system based that can distribute and connect to ‘n’ numbers of connections in your sales team, when you get a prospective client call. So, in a case where a call to one of your agents is waiting as he/she may be on another call, this call will be transferred automatically to a different agent. This way you can choose infinite number of connections so that a client call never goes unanswered or missed. No more connections would be missed with such a nifty system, as we can spread this call to numerous agents at a point of time to never miss a business opportunity!
What are telephony technologies?
Telephony technology is engaged in the fast-paced electronic transmission of voice or other information between distant or stand-alone parties using hardware and software that have been associated with the use of a simple telephone historically. Or simply put to a handheld device that has a transmitter and a speaker or receiver to convey information to and fro.
What are the services you need?
- Bulk SMS
- Missed call
- Voice call
- Long code/short code SMS
- Toll free number
- IVR service
What does an IVR service do?
An IVR system acts as a bridge between people and the computer databases by linking the telephone network with the database of people enlisted. The telephone user in that way can access this database anytime from anywhere by simply dialing a specific number and then following an on-line prompt of instructions after the connection has been established. Usually IVR systems have a set of pre-recorded or computer generated voice responses that provide information in response to the inputs made by the incumbent caller.
The benefits of using our IVR system for your educational institute are as follows:
- You can be available for your clients, whenever and wherever from any remote location
- You can provide detailed information about your business offerings through skilled agents who have thorough knowledge about your institute
- Customers get to call a specific department or office of your institute
- Access special features like customizable menus, on-hold functions and transfer options
- IVR systems can also be applied to conduct market research or surveys for your institute
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