The term IVR is for interactive voice response that is cloud telephony service which interaction between callers and a phone system. In now a day’s more Company are turning to IVR that reduce cost of common sales, services, inquiry and support call to and from the company.
Interactive voice response or IVR is most advanced telephony feature across the business community and which is able to bring remarkable benefit to Your Company. It allow customer to connect 24*7 hours through phone System. This feature gives ample opportunity to customer to reach a particular department and resolve their problem.
IVR system offers a cost effective and cheap way to handle your customer in 24 hours a day and seven Days a week. It reduce customer call handling cost and can be implemented in your company in a number of ways. A recorded message is played when a customer press the appropriate number on the phone keypad. This technology allows IVR system to read specific information from database and then relate that information back to the customer in spoken forms.
